FAQs

1. Select Payments from the Banno Online main menu.
   
2. In the Payees section, select a payee that has a Recurring label next to it.
   
3. Select a payment from the payee Details screen.
   
4. Choose a situation and follow the corresponding steps.

1. Select Delete.
   
2. Confirm the decision by selecting Delete again.

1. Select Edit payment.
   
2. Configure the payment details as desired.

1. Choose an option.
   
   • Select Payments from the Online main menu.
     
   • Select Pay a bill in the quick actions section of the dashboard.
     
   • Select Pay a bill from the Payments section of the dashboard.
2. Select a bill to pay.
   
   • The Single tab on the Pay a bill screen is selected by default.
     
3. On the Single bill list, locate the bill you want to pay.
   
4. After selecting a bill, complete the fields in the form, including From, Amount, and any additional options such as Frequency, Sends, or Notes as desired.
   
5. Choose an option.
   
   • If the payment is a rush payment that requires an address to be completed, the end user selects Next.
     
   • If the payment is not a rush payment, continue to the next step.
     
6. Select Submit.
   
7. Select Done when the Payment submitted screen appears. If the payment requires approval, a message appears above the Done option telling the end user that approval is required before the payment will process.

1. Go to the Payments landing page.
   
2. Select the Payees tab in the Payments section.
   
3. Select the payee you want to delete.
   
4. Select a payee.
   
5. Select Delete.
   
6. When asked to confirm, select Delete again.
   
7. Select OK.

Mobile Banking allows you to view account information, transfer funds, pay bills and locate branches and ATMs from the palm of your hand.

1. Select the menu, and then select Payments.
   
2. Select Make a Payment, and then select the merchant or person you would like to pay.
   
3. Select an account to take funds from, and then input the Amount.
   
4. Choose when to send the payment, and then select the desired date. Based on your financial institution's funding model, the end user will either select the arrival date or the processing date for the payment. The app will inform the end user of which date (arrival or processing) they are selecting.
   
5. Choose a situation and follow the corresponding steps.

Yes, Mobile Banking is safe and secure. No identifying account information is stored on your mobile device through FNB of Jeanerette’s Mobile App. We protect your personal and financial information by utilizing multiple layers of security controls.

1. Select Deposit check from the main menu.
   
2. Choose a situation and follow the corresponding steps.

You can access your checking, savings, loan, money market, CD (certificate of deposit) and Christmas club accounts all through the Mobile App.

All that is required is a FNB of Jeanerette Online Banking User ID and Password and an active account. That’s it!

Search for “Jeanerette” in iTunes or Google Play stores. Our app name is "Your FNB". Look for our sugar cane logo!

With Mobile Banking you can view account balances, recent activity and history. You can also pay bills and transfer money at any time!

FNB of Jeanerette Mobile Banking App is available only for Apple devices and Android devices.

1. Go to the Payments landing page and select Payees.
   
2. Select Add a payee.
   
3. Select the type of payee to add.
   
   • Company
     
   • Person
     
     • Direct deposit
       
     • Email
       
     • Text message (SMS)
       
     • Check
       
4. Enter the form information and select Continue or Submit when finished.

eStatements are an electronic version of your bank statement. They offer you a safe, secure and convenient way to view, print and download your account statements right from your computer or mobile device.

Yes they are. Your eStatement will look exactly like your paper statements and will contain check images.

You will receive an email notification when your eStatement is available. This email is only a notification and does not contain your eStatements. We do not attach any eStatements to an email message due to security concerns.

Yes, your eStatements will look exactly like your paper statements.

Yes. You must sign up for Online Banking to have access to eStatements. If you are not signed up for Online Banking, it’s easy and quick to enroll.

1. From the main menu, select Accounts > [Account name] > Documents.
   
2. Select the Enrollment tab.
   
3. If using standard enrollment, select Details, and then clear the check boxes next to the corresponding documents if you do not want to receive all notices or statements electronically.
   
4. Verify your email address in the field that states. Please review the following email address. If not correct, please update it in the space shown.
   
5. Enter the security phrase in the field that states Please enter a security phrase to be displayed on all valid emails sent from this site.
   
6. Enter the enrollment passcode in the field that states Please enter the enrollment passcode in the field immediately below.
   
7. Select Click here to view a passcode required to complete the enrollment process, and then enter the PDF passcode. This passcode verifies that you can view ESI documents in a PDF format using Adobe^® 6.0 or higher.
   
8. Scroll through the disclosure text, select the I agree to the listed terms check box, and then select Enroll now to accept the terms and conditions.
   
9. Select OK.

• Fast: eStatements are available for you to review the same day the bank creates them. No more waiting for them through the mail.
  
• Flexibility: You can view up to 7 years’ worth of eStatements through Online Banking (if you’ve been a customer with us for that long). You can also save them on your computer for your permanent records.
  
• Go Green: By switching to eStatements, you are reducing the amount of paper being used each month.
  
• Secure: eStatements are stored securely through Online Banking.

Absolutely! eStatements are secured and accessed through Online Banking by using your username and password. The email you get each month is just a notification letting you know that your eStatement is available to be viewed through Online Banking. We do not attach any eStatements to an email message due to security concerns.

Absolutely not. eStatements are free and environmentally friendly.

We keep up to 7 years’ worth of eStatements available for viewing through Online Banking.

You will need Adobe Acrobat Reader to view your eStatements. It’s a free, safe download directly from Adobe’s website.

Log into Online Banking or the Mobile App. Select the “Documents” tab and on the new screen select the "eStatements/notices" tab. Depending on your browser, select View or Download next to the applicable document.

Yes your card does not activate automatically. You must call the number given on the little sticker on your card next to the word Activate

Yes, if you are traveling out of the state, you need to notify your local branch or call the number provided to you on back of your card to let them know where you will be traveling and the dates of your trip.

You will need to call your institution to get a reference number. Once they verify you are the owner of the card, they will give you a number to call with instructions OR you have the option to go into your most convenient branch to ask a CSR to help assist you with it.

Yes, you have a $510 daily ATM limit, and a $1500 point of sale limit. If you need to increase your limit, simply call us at 337-276-3692.

1. You need to identify the charge to make sure this isn’t something you have done, and the merchant just came across as a different name you weren’t expecting.
2. You need to follow the same procedures as if you needed to report a lost or stolen card. IF you did not authorize this transaction, then you need to try and reach the company of the unauthorized transaction about your card being compromised and them refunding your funds to you.
3. You can reach out to your bank and ask to speak to someone in the debit card department. Let them know what has transpired and that you need to get another card issued, report a transaction as fraud, and possibly do a dispute if you are getting no luck with the company that made the unauthorized transaction.

If you need to increase your limit, simply call us at 337-276-3692 to get your limit raised for the day or period of time you intend on spending more than $1500.

Account alerts can be setup through the "Settings"  menu.

High balance

This notifies the end user when their balance goes above the set threshold.

Low balance

This notifies the end user when their balance goes below the set threshold.

Credit transaction

This notifies the end user when they receive a credit transaction with an amount above the set threshold.

Debit transaction

This notifies the end user when they receive a debit transaction with an amount above the set threshold.

Balance alerts are usually sent once per day, as per your institution’s timezone. These are checked for during each of the aforementioned alert cycles, and will be sent as soon as possible while taking into account designated late-night quiet hours.

Every cycle, each transaction pulled for accounts with transaction alerts configured is checked against each of those alert settings. An alert will be sent for each alert setting that transaction fulfills, meaning a single transaction can send multiple alerts if the user has configured their account to do so. This means end users may see alerts for a single transaction when it is memo posted and another when it is hard posted.

Alerts will send within an hour of a triggering event.

You can setup "Account Alerts" to be notified about balance or transaction alerts. You can also setup "User Alerts" which can be used to monitor logins, password, phone number, username or email changes.

The online banking platform runs a continuous cycle to see if alerts need to be sent for each account with alerts enabled. This cycle usually lasts just a few minutes, meaning alerts are sent as soon as possible.

Rather than using the same processes our apps use to get balances and transactions, the cycle retrieves only the data it needs to ensure alerts are generated as quickly as possible. This means that balance alerts don’t need to retrieve all of an account’s transactions, and this means the cycle doesn’t rely on a user opening the app to get new data.

The cycle runs in two parts: alerts that require checking transactions, and alerts that do not. As checking transactions is a relatively time-consuming process, we do not do so for accounts with only balance alerts set. This ensures that our cycle time is short, and that alerts are sent as fast as possible.

OneClick Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you want to make the payment and which account you want the payment to come from. It’s safe, secure and easy to use.

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bills or credit cards, or individuals such as a landlord, babysitter or relative.

Payments are sent one of two ways — electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure and encrypted transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.